CONFLICT MANAGEMENT STRATEGIES

 

NEGOTIATING:  Talk about one's position in the cconflict and discuss what might be done about it.

 

COMPROMISING:  Both parties give up somethig to resolve conflict.

 

TAKING TURNS:  One individual says their side, and then the other speaks.

 

ACTIVE LISTENING:  Perceiving what the other individual is saying and responding in such a way as to indicate understanding of the statements.

 

THREAT-FREE EXPLANATION: An individual communicates his position in a conflict without threatening the other person.

 

APOLOGIZING:  Saying you are sorry without necessarily saying you are wrong.

 

SOLICITING INTERVENTION:  Seeking consultation or help when the issue is too complex to handle alone.

 

POSTPONING: Individuals agree to wait for a more appropriate time to handle the situation.

 

DISTRACTING: Calling attention to something else as a way of diffusing the situation.

 

ABANDONING:  Moving away from a situation that cannot be dealt with.

 

EXAGGERATING:  Individuals role-play an exaggerated interpretation of the issue.

 

HUMOR:  The angry feelings associated with the conflict are diffused in some humorous and constructive way.

 

CHANCE:  Technique (e.g. flipping a coin, drawing lots) is used to decide a conflict.

 

SHARING:  The individual decide to share for the benefit of both.